Top Team – What's It All About?
Scania’s approach to increasing the value of its service offering is to motivate and train its service personnel. This is what Scania Top Team is all about – to develop service skills in competition-like situations.
To satisfy customer demands for high availability and premium services, Scania’s service network relies on dedicated, professional, highly proficient and service-minded personnel. Scania Top Team is a competition-like training program created to continually enhance the skills and knowledge in Scania’s workshops all over the world.
High availability services require a highly proficient service staff. Among other things, this is achieved by promoting health and safety issues as part of the training program.
Scania Top Team encourages the development of personnel as both individuals and members of a well-functioning team. In this way, the program contributes to increased professionalism; proficiency and teamwork are keywords.
What To Master
To win Scania Top Team, teams must combine logistics, methodology, knowledge, team discipline and competitive instinct.
Today’s best service personnel are characterised by dedication, intelligence, technological skills and teamwork.
A great deal of knowledge, team spirit and discipline are required to complete the exercises in the competition. The format follows the daily pattern of work, the most essential objective being to satisfy the needs of the customer.
Learn more at scania.com/topteam.